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PrimeSource Healthcare will issue a refund for any prosthetic or medical
device (hearing aids, dentures, eyeglasses, diabetic shoes) returned for any
reason within 30 days from the delivery date.
A full refund (100%) is issued for any prosthetic or medical device returned
in “like new condition” and with all accessories. A 10% restocking fee is
assessed for any prosthetic or medical device not returned in “like-new”
condition or without all the accessories.
Should a resident, responsible party or facility representative desire a refund
on behalf of a resident, contact the PrimeSource Healthcare to request a
return authorization number. Call toll free at 1-800-317-0711 x 5907.
PrimeSource will provide a return authorization number that should appear on
the mailing label. Please carefully pack the prosthetic or medical device along
with any accessories. Our address for returns is:
PrimeSource Healthcare
Return Authorization Number _____
775 Waukegan Road, Suite 200
Deerfield, IL 60015
Once the prosthetic or medical device is received, a refund check will be
issued within 30 days.
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If a prosthetic or medical device manufactured by, or for, PrimeSource
Healthcare is found defective, please notify PrimeSource within 90 days
of the delivery of the item. The notification can be made by a PrimeSource
Provider, the Facility, a patient or a patient’s family member.
PrimeSource Healthcare will repair or replace the item without charge to the
facility, the patient, the patient’s family or third party payor.
In the event a patient’s diabetic shoes, dispensed through PrimeSource, are lost or for any reason no longer wearable within one year of the date they were first delivered to the patient, PrimeSource will provide unlimited replacements at no cost to the patient, the patient’s family or sponsor, or the facility.*
* In order to qualify as a TotalCare Patient, a person must reside at a facility contracted
with PrimeSource for all four services, consent to all four PrimeSource services and
have had initial visits with each PrimeSource Provider. Diabetic shoes are covered
by the TotalCare Replacement Guarantee only if PrimeSource is the shoe vendor
for the facility. The TotalCare Guarantee benefits are terminated if the person no longer
resides in a contacted facility.
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