TotalCare™ Replacement GuaranteeLife can be unpredictable. Eyeglasses can be crushed under a wheelchair, a hearing aid can be misplaced, or dentures can be damaged after falling from the bed stand. All are mishaps that could cost thousands of dollars, but not for many of the patients of PrimeSource Healthcare. The PrimeSource TotalCare™ Replacement Guarantee is another example of our "patient first" philosophy in action. We eliminate waiting for an insurance company to authorize a new hearing aid, or budgeting to purchase dentures. Instead, our patients get a quick, no-hassle replacement. It is important to our care teams that patients always have use of the medical devices needed to improve their quality of life. In the event a patient's prosthetic, regardless of who dispensed it, is lost or for any reason broken beyond repair within six years from the date it was first delivered to the patient, PrimeSource will provide unlimited replacements at no cost to the patient, the patient's family or sponsor, or the facility.* 90-Day WarrantyIf a prosthetic or medical device manufactured by, or for, PrimeSource Healthcare is found defective, please notify PrimeSource within 90 days of the delivery of the item. The notification can be made by a PrimeSource Provider, the Facility, a patient or a patient's family member. PrimeSource Healthcare will repair or replace the item without charge to the facility, the patient, the patient's family or third party payor. 30-Day Return PolicyPrimeSource Healthcare will issue a refund for any prosthetic or medical device (hearing aids, dentures, and eyeglasses) returned for any reason within 30 days from the delivery date. A full refund (100%) is issued for any prosthetic or medical device returned in "like new condition" and with all accessories. A 10% restocking fee is assessed for any prosthetic or medical device not returned in "like-new" condition or without all the accessories. Should a resident, responsible party, or facility representative desire a refund on behalf of a resident, please contact PrimeSource Healthcare to request a return authorization number. Call the Customer Care Center at 800.317.0711. PrimeSource will provide a return authorization number that should appear on the mailing label. Please carefully pack the prosthetic or medical device along with any accessories. Our address for returns is: PrimeSource Healthcare Once the prosthetic or medical device is received, a refund check will be issued within 30 days. *To be eligible for the PrimeSource TotalCare™ Replacement Guarantee, a person must reside in a facility contracted with PrimeSource for all four services, consent to all four PrimeSource services and have had initial visits with each PrimeSource-affiliated provider. PrimeSource TotalCare™ Guarantee benefits are terminated if a person no longer resides in a contracted facility. PrimeSource Healthcare may seek payment from Medicaid, other insurance, or liability when appropriate. |