Hearing Aids

Sound Advice


• Hearing aid batteries come in
different sizes. Since the batteries
have a positive side and a negative side, it is very important
that they are inserted properly
into the hearing aid. Most batteries
will last 7 to 14 days based
on 16 hours per day use cycle.

• Batteries should be stored in a
cool, dry place, like the back
of a drawer, not in the refrigerator.


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Feature Benefits

• PrimeSource offers digital hearing aids for sound that is clean and free from distortion.

• PrimeSource offers both Behind-
The-Ear (BTE) and In-The-Ear
(ITE) models.
• For better fit and comfort, the
hearing aid case for an ITE model
is made from an impression taken
of the patient’s ear canal.

• A set of hearing aid batteries
from the PrimeSource Battery
Club are $7.00. The set, mailed
monthly, contains four to six
batteries depending on the size
of the battery.

• PrimeSource hearing aids are
shipped in a leatherette box
containing batteries, a cleaning
tool and a travel pouch.

• PrimeSource hearing aids are
covered by a 30-day, money
back guarantee; a 90-day
warranty; and may be subject
to the TotalCare™ Replacement
Guarantee (five years in Indiana,
four in Ohio).





1.  Microphone picks up sounds, convertsit to electrical energy and delivers it to amplifier.

2.  Battery supplies the power to make the hearing aid work.

3.  Amplifier boosts the amount of electrical energycoming from the microphone and may alter it
in specified ways, depending on the patient’s hearing loss.

4.  Volume control.

5.  Based on findings from a hearing evaluation,the hearing aid can be adjusted to selectthe
most appropriate settings for apatient’shearing loss.

 

 

  What is a Hearing Aid?
  How Does Hearing Work?
  Why Do People Lose Their Hearing?
  Are There Different Types of Hearing Aids? 
   Does PrimeSource Offer Custom-Fit Hearing Instruments?
  What Should the Patient Expect From a Hearing Aid?
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  Return Policy  
  Warranty 

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What is a Hearing Aid?

A hearing aid is an electronic, battery-operated device that amplifies and changes sound
to allow for improved communication. Hearing aids receive sound through a microphone, which then converts the sound waves to electrical signals. The amplifier increases the loudness of the signals and then sends the sound to the ear through a speaker.

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How Does Hearing Work?


• The outer ear collects sound   waves and works like a funnel   to send them through a narrow   tube (ear canal) that leads   inside the ear. At the end of the   ear canal is the eardrum   (tympanic membrane).

• The eardrum is a thin    membrane that vibrates when    sound waves strike it. It is    attached to a set of three    bones in the middle ear.

• These bones are called the hammer (malleus), anvil (incus) and the stirrup (stapes).
  The bones pass the vibrations of sound waves to a small organ in the hearing part
   of the inner ear called the cochlea, which is a coiled structure like a snail shell.

• The inner ear is filled with a thin fluid that transmits pressure changes throughout
   the cochlea. Inside the cochlea are tiny hair cells that pick up sound vibrations
   from the fluid and cause nerve impulses in the auditory nerve.

• The auditory nerve carries the message to the brain, where it is interpreted as sound.



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Why Do People Lose Their Hearing?

Some people’s hearing gradually gets worse as they get older. One-third of Americans
between the ages of 65 and 74, and one-half of those age 85 and older have some form
of hearing loss. But, not all hearing loss is age related. When noise is too loud —
sometimes during just one, single event — it can make a person hard of hearing. This is
a particular problem for people who work in industries such as construction, farming,
the airlines, lumber and manufacturing. There are other causes of hearing loss, which
include viral or bacterial infections, heart conditions, stroke, head injuries, tumors and some prescription medicines.

Medically, there are two major types of hearing loss.

Conductive hearing loss involves the outer and middle ear. It usually results from a
wax blockage, a punctured eardrum, birth defects, ear infections, or it may be
genetic. It generally can be corrected surgically.

Sensorineural—or “nerve”—hearing loss involves damage to the inner ear. It can be
caused by aging, prenatal and birth-related problems, infections, genetics, trauma,
exposure to loud noises, the use of certain drugs, or fluid buildup or a benign
tumor. Sensorineural hearing loss usually can’t be repaired surgically; it’s usually
corrected with a hearing aid.



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Are There Different Types of Hearing Aids?

Yes, there are several types of hearing aids. Each style offers different advantages, depending on its design, levels of amplification and size. There are four basic styles:


•   In-the-Ear (ITE) hearing aids. These fit completely in the
   outer ear.They can help with mild to severe hearing loss.
   Drawbacks: Their smallsize can make them hard to
   adjust, and feedbackcan be an issue.




•  Behind-the-Ear (BTE) hearing aids. These fit behind
   the ear and connect to a plastic ear mold fit to the inside
   of the outer ear. The case behind the ear holds the electronic    components. BTE aids are used by people of all ages for
   mild to profound hearing loss. BTE aids usually cause
   feedback only when they fitpoorly or when there is a buildup
   of earwax or fluid.

• Canal Aids. These devices fit into the ear canal. There are two types: In-the-Canal (ITC)   hearing aids fit the size and shape of the ear canal and are used for mild or moderately
  severe hearing loss. Completely-in-Canal (CIC) hearing aids are mostly hidden in the   ear canal and also work for mild to moderately severe hearing loss. Because of their   size, canal aids may be difficult for the user to adjust and remove.

• Body Aids. These devices are for people with profound hearing loss. The aid is   attached to a belt or a pocket, and connected to the ear by a wire.



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Does PrimeSource Offer Custom-Fit Hearing Instruments?

Yes, all PrimeSource ITE hearing aids are made to fit the
unique ear canal of each patient. The hearing aid is built
from an impression of the patient’s ear canal taken by the Audiologist. The process takes about 10 to 15 minutes.

An ear impression is made by injecting a waxy material into
the ear canal and outer portion of the ear. The material
hardens after a few minutes providing a detailed replica
of the patient’s ear. The impression is removed and used to make the shell of a hearing instrument that will fit the patient’s ear comfortably.
                                                                                                                           Ear impressions


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What Should the Patient Expect From a Hearing Aid?

It takes time and patience to learn the best way to use a hearing aid. Expectations often are too high. Hearing aids will not restore normal hearing or eliminate background noise. Adjusting to a hearing aid is a slow process of learning to listen in different
environments and getting used to hearing different sounds. This adjustment period can take up to 120 days.

At first, the new user will think her/his voice sounds too loud. This “occlusion effect” is very common, most people get used to it over time. A whistle from the hearing aid means it is getting feedback. This can be caused by the fit, or by a buildup of wax
or fluid in the ear.

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30-Day Return Policy

PrimeSource Healthcare will issue a refund for any prosthetic or medical
device (hearing aids, dentures, eyeglasses, diabetic shoes) returned for any
reason within 30 days from the delivery date.

A full refund (100%) is issued for any prosthetic or medical device returned
in “like new condition” and with all accessories. A 10% restocking fee is
assessed for any prosthetic or medical device not returned in “like-new”
condition or without all the accessories.

Should a resident, responsible party or facility representative desire a refund
on behalf of a resident, contact the PrimeSource Healthcare to request a
return authorization number. Call toll free at 1-800-317-0711 x 5907.

PrimeSource will provide a return authorization number that should appear on
the mailing label. Please carefully pack the prosthetic or medical device along
with any accessories. Our address for returns is:

PrimeSource Healthcare
Return Authorization Number _____
775 Waukegan Road, Suite 200
Deerfield, IL 60015

Once the prosthetic or medical device is received, a refund check will be
issued within 30 days.



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90-Day Warranty

If a prosthetic or medical device manufactured by, or for, PrimeSource
Healthcare is found defective, please notify PrimeSource within 90 days
of the delivery of the item. The notification can be made by a PrimeSource
Provider, the Facility, a patient or a patient’s family member.

PrimeSource Healthcare will repair or replace the item without charge to the
facility, the patient, the patient’s family or third party payor.

TotalCare Guarantee for Hearing Aids:

In the event a patient’s hearing aid, regardless of who dispensed it, is lost or for any reason broken beyond repair within five years from the date the hearing aid was first delivered to the resident, PrimeSource will provide unlimited replacement hearing aid(s) at no cost to the patient, the patient’s family or sponsor, or the facility.*

 

* In order to qualify as a TotalCare Patient, a person must reside at a facility contracted
with PrimeSource for all four services, consent to all four PrimeSource services and
have had initial visits with each PrimeSource Provider. Diabetic shoes are covered
by the TotalCare Replacement Guarantee only if PrimeSource is the shoe vendor
for the facility. The TotalCare Guarantee benefits are terminated if the person no longer
resides in a contacted facility.

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