PrimeSource AudioCare™

The comprehensive, on-site hearing assessment is the cornerstone of PrimeSource's AudioCare program to maximize functional hearing and maintain resident independence. A licensed Audiologist will perform assessments to determine hearing quality.

Problems of a medical nature will be referred to the primary care physician, or an ear, nose and throat specialist.

If a hearing aid is warranted, PrimeSource will complete a prior authorization form. The patient's primary care physician must sign the medical clearance that will be sent to Medicaid with the prior authorization request. An Audiologist will dispense and fit the hearing aid to the resident at the facility.

The PrimeSource-affiliated Audiologist will make any necessary frequency adjustments. PrimeSource may provide a "loaner" unit (subject to availability) until a hearing aid can be repaired or replaced.

Residents can elect to participate in the PrimeSource Battery Club to receive four to six batteries (depending on type of battery) per hearing aid, every other month.

Indications for Care

Provided by the PrimeSource AudioCare Team

• Speaking in a loud voice.
• Listening to television or radio at high volume.
• Failing to reply to staff or family members.
• Slurred or incoherent speech.
• Ototoxic medications.
• Previous exposure to loud or constant noise.
• Decrease in socialization.

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PrimeSource Hearing Aids

A hearing aid is an electronic, battery-operated device that amplifies and changes sound to allow for improved communication. PrimeSource Healthcare offers digital hearing instruments for sound that is clear and free from distortion. Inside the hearing aid, a computer chip converts the incoming sound into digital code, then analyzes and adjusts the sound based on the patient's hearing loss and listening needs. The signals are then converted back into sound waves and delivered to the ears. The result is sound that's more finely tuned to the individual's hearing loss.

PrimeSource Offers Both In-The-Canal (ITC) and Behind-The-Ear (BTE) Hearing Aids.

• Worn in the bowl of the ear, with circuit and ear mold together in a single piece, the ITE hearing aid takes natural advantage of the shape of the ear to channel sound down the canal to the eardrum.
• BTE hearing instruments use a slim tubing that hooks into a custom mold that fits in the patient's ear canal.

It's best to let the PrimeSource Audiologist determine which style most precisely meets the patient's hearing needs.

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PrimeSource Hearing Aid Lab

Some service providers offer an off-the-shelf solution. Not PrimeSource Healthcare. Hearing aids are crafted by our lab technicians to achieve exacting quality standards and customized to meet the unique needs of the patient.

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Warranty, Return Policy, and Replacements

Click here for information about the Replacement Guarantee, warranty, and return policy.

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